Challenge:
Deliver a complex HR system upgrade and modernization workstreams while maintaining business continuity, adoption, and quality.
What we did:
Led Agile program delivery routines (sprint planning, backlog grooming, sprint reviews) paired with governance (RAID, dependency tracking, decision logs). Built adoption plans using Prosci/ADKAR toolkits, communications, and training assets.
Outcomes:
Delivery time reduced -40% and adoption increased +30% across ~15,000 users. Talent initiative rollouts achieved 92% adoption. Processing quality and throughput improved across critical operational cycles (errors reduced -30%, processing speed improved +25%).
Deliverables:
Go-live readiness artifacts, operating cadence, adoption toolkit, executive status decks, training/enablement assets, post-launch stabilization plan.